4/16/20 (New) - If you receive a message regarding an automatic transition to the Unified Interface, please reach out to crmsupport@avtex.com.  We will have pre-sales analyze your system to estimate how much, if any, work needs to be done prior to said transition.  Additionally we can help you reschedule it to a later date.

7/30/19 (Update) - Chrome version 76 has been officially released to public.  This should help alleviate any issues navigating through the Settings area of Dynamics 365.  If that winds up not being the case, we will be sure to update you here.

7/24/19 (Update) - The release date for Chrome 76, which will address the loading issues in the Settings section of Dynamics 365, is scheduled for July 30th, 2019.

7/2/19 (New) - There is a known issue with Dynamics 365 Settings area (both Unified Interface and Classic Web Interface), wherein occasionally pages will take either a very long time to load or they will not load at all and just spin.  This is specific to Chrome Version 75 and is reported to be deployed as a fix in Chrome version 76, which has a tentative release date for mid-late July 2019.  Internet Explorer and Edge are not currently reporting this issue.  Additional workarounds include using Chrome version 74, or clearing the "cached images and files" browsing data in Chrome.

3/6/19 (New) - There is a known issue with Dynamics 365 Unified Interface apps and Internet Explorer version 11.316 wherein users receive an "Access Denied" error message when opening their UCI apps.  It is appears to be due to certain customizations on the sitemap.  Please see our KB article for more information & the resolution - Access Denied Error Loading Dynamics 365 UCI App

2/4/19 (New) - There is currently a known issue due to a maintenance update that was released over the weekend wherein users get a generic error while trying to log into Dynamics 365.  Currently it seems that this only affects users who access Dynamics 365 via a bookmarked URL.  Accessing Dynamics 365 by typing in the URL allows the user to get into the system without any issues & then the bookmark can be recreated afterwards.

4/13/18 (Update) - We have found the cause of the case creation errors on our portal.  It is due to placing text inside of angle brackets in your description.  For instance, if you were to put inside of your description with the angle brackets on the outside of the email, it would throw an error on creation.  As a temporary workaround you can remove any angle brackets from your case and submit without any issues while we continue to investigate.

Thank you for your patience and understanding,
NuSoft Support Team

4/9/18 (New) - We are currently aware of occasional issues opening support cases on our Portal and are working to get them resolved.  If you receive an error when attempting to open a case, feel free to email support@nusoftsolutions.com to open your case instead.  When doing so, please provide the following information:
Problem:
Problem Description:
Number of users affected:

Thank you, and we apologize for the inconvenience.

1/29/18 (New) - A hotfix has been released that addresses a "metadata contains a reference than cannot be resolved" error when attempting to configure the Dynamics 365 for Outlook add-in with a Dynamics 365 Version 9.0 organization.  More information and a link to the hotfix can be found here.

10/23/17 (Update) - A new registry workaround has been released for the Outlook Security Update & Dynamics 365/CRM for Outlook Add-in Issues; This registry workaround allows users to keep updating their Outlook.  More information & the steps to add the registry key can be found here.

10/10/17 (New) - Known Outlook Security Update Issue w/ Dynamics 365/CRM for Outlook Add-in.  Click here for more information & a temporary workaround.
( Note - As of right now, this does not affect the Dynamics 365 App for Outlook, only the COM Add-in)