4/13/18 (Update) - We have found the cause of the case creation errors on our portal. It is due to placing text inside of angle brackets in your description. For instance, if you were to put <firstname.lastname@example.org> inside of your description with the angle brackets on the outside of the email, it would throw an error on creation. As a temporary workaround you can remove any angle brackets from your case and submit without any issues while we continue to investigate.
Thank you for your patience and understanding,
NuSoft Support Team
4/9/18 (New) - We are currently aware of occasional issues opening support cases on our Portal and are working to get them resolved. If you receive an error when attempting to open a case, feel free to email email@example.com to open your case instead. When doing so, please provide the following information:
Number of users affected:
Thank you, and we apologize for the inconvenience.
1/29/18 (New) - A hotfix has been released that addresses a "metadata contains a reference than cannot be resolved" error when attempting to configure the Dynamics 365 for Outlook add-in with a Dynamics 365 Version 9.0 organization. More information and a link to the hotfix can be found here.
10/23/17 (Update) - A new registry workaround has been released for the Outlook Security Update & Dynamics 365/CRM for Outlook Add-in Issues; This registry workaround allows users to keep updating their Outlook. More information & the steps to add the registry key can be found here.
10/10/17 (New) - Known Outlook Security Update Issue w/ Dynamics 365/CRM for Outlook Add-in. Click here for more information & a temporary workaround.
( Note - As of right now, this does not affect the Dynamics 365 App for Outlook, only the COM Add-in)