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Manually Uninstall the Microsoft Dynamics CRM laptop client for Outlook

 

Use the following steps to verify the Microsoft Dynamics CRM laptop client for Outlook uninstalled properly.

 

  1. Click Start, click Run, type appwiz.cpl, and then click OK.

  2. In the Add or Remove Programs window, click Microsoft SQL Server Desktop Engine (CRM), and then click Remove.

  3. In Microsoft Windows Explorer, delete the MSSQL$CRM folder.

  4. Note by default, the MSSQL$CRM folder is in the follow folder :C:\Program Files\Microsoft SQL Server

  5. Remove the Microsoft CRM Outlook data files. To do this, follow these steps. Note These files exist only if you are logged in as the user who originally installed the Microsoft Dynamics CRM laptop client for Outlook. Otherwise, you do not have to do follow this step.

    1. Click Start, click Control Panel, and then click Mail.

    2. In the Mail Setup window, click Data Files.

    3. In the Outlook Data Files window, click Microsoft CRM, and then click Remove.

    4. In the Microsoft Office Outlook dialog box, click Yes, and then click OK.

  6. Delete the Microsoft CRM Help catalog. To do this, follow these steps:

    1. Click Start, click Run, type compmgmt.msc, and then click OK.

    2. In the Computer Management window, expand Services and Applications, right-click Indexing Service, and then click Stop.

    3. Expand Indexing Service, right-click Microsoft CRM Help, and then click Delete.

    4. Right-click Indexing Service, and then click Start.

    5. On the File menu, click Exit.

  7. Remove the Microsoft CRM address book. To do this follow, these steps. Note The Microsoft CRM address book exists only if you are logged in as the user who originally installed the Microsoft Dynamics CRM laptop client for Outlook. Otherwise, you do not have to do follow this step.

    1. Start Microsoft Outlook.

    2. On the Tools menu, click E-mail Accounts, click View or change existing directories or address books, click Microsoft CRM Address Book, and then click Remove.

    3. On the File menu, click Exit.

  8. Stop the Microsoft.CRM.Application.Hoster.exe process. To do this, follow these steps:

    1. Click Start, click Run, type taskmgr, and then click OK

    2. In the Windows Task Manager window, click Microsoft.CRM.Application.Hoster.exe on the Processes tab, and then click End Process.Download and install the Windows Installer Cleanup Utility.

    3. Note You must use this utility only if you are logged in as the user who originally installed the Microsoft Dynamics CRM laptop client for Outlook. Otherwise, you do not have to do follow this step. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 290301 Description of the Windows Installer CleanUp Utility

  9. Start the Windows Installer Cleanup Utility, click MSCRM Laptop Client for Microsoft Office Outlook, and then click Remove. Note You must to use this utility only if you are logged in as the user who originally installed the Microsoft Dynamics CRM laptop client for Outlook. Otherwise, you do not have to do follow this step. Make sure that you have a restorable backup of the registry before you delete any registry entries:

    1. Click Start, click Run, type regedit, and then click OK.

    2. In Registry Editor, locate the following subkey: HKEY_LOCAL_MACHINE\Software\Microsoft\Microsoft SQL Server

    3. Expand Microsoft SQL Server.

    4. Right-click CRM, and then click Delete.

    5. In Registry Editor, locate the following subkey: HKEY_ CURRENT_ USER \Software\Microsoft

    6. Note You will see this subkey only if you are logged in as the user who originally installed the Microsoft Dynamics CRM laptop client for Outlook. Otherwise, you do not have to do follow this step

    7. Expand Microsoft.

    8. Right-click MSCRMClient, and then click Delete.

  10. Delete the Microsoft CRM folder.

    1. By default, the Microsoft CRM folder is in the following folder: C:\Program Files\

    2. If the Microsoft CRM folder cannot be deleted, you must restart the computer, and then delete the folder.

  11. Delete the MSCRM.pst file. To do this, follow these steps:

    1. Click Start, click Run, type c:\documents and settings, and then click OK.

    2. Open the folder for the user who uses the Microsoft Dynamics CRM laptop client for Outlook.

    3. On the Tools menu, click Folder Options, and then click the View tab.

    4. In the Advanced settings box, click Show hidden files and folders, and then click OK.

    5. Uncheck Hide extension for known file types.

    6. Double-click Application Data.

    7. Right-click MSCRM.pst, and then click Delete.

  12. Delete the Products Installed registry key. To do this, follow these steps:

    1. Click Start, click Run, type regedit, and then click OK.

    2. Locate and then click the following registry subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData

    3. Click Edit, and then click Find.

    4. In the Look At section of the Find dialog box, make sure that only the Keys check box is selected.

    5. Type 47B57B26C03275F45B5DD409962C5229 in the Find what box, and then click Find Next. Note If you installed the v3c version of Microsoft Dynamics CRM, type 223F2CCFC88EFB14D92F37114E967322.

    6. Right-click the following folder: 47B57B26C03275F45B5DD409962C5229. Note If you installed the v3c version of Microsoft Dynamics CRM, right-click the 223F2CCFC88EFB14D92F37114E967322 folder.

    7. Click Delete, and then click Yes.

  13. Restart the computer if you want to reinstall the Microsoft Dynamics CRM laptop client for Outlook.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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