Adding the Registry Key:


  1. The first step is to re-apply the newest updates to Outlook (If you previously disabled updates for the click-to-run version of Outlook, then re-enable it and update)
  2. Once it has updated, close Outlook and open the registry from the start menu by typing regedit

  3. Navigate to the appropriate location based on your version of Outlook (in my case it was …\Office\16.0\Outlook\Security):
    • For Office 2010 – HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Security
    • For Office 2013 – HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Security
    • For Office 2016 – HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Security
  4. Once you have this location open, right click in the whitespace on the right and do New -> DWORD (32-bit) Value

  5. Call the DWORD (minus the quotations) “EnableRoamingFolderHomepages
  6. Double click on it to change the value
  7. Set the value of the DWORD to be equal to 2 (hex or decimal, it does not matter)

  8. Open Outlook and test if the issue is still present


More information can be found here -


NOTE: Do not change anything else in the Registry other than what is outlined above as it can cause serious and/or permanent damage to the system.