Clearing Google Chrome Cache

  1. In Google Chrome, go to the Ellipses Icon at the top right
  2. Click on Settings

  3. In the new window, scroll to the bottom and click on Advanced

  4. Under the Privacy and security section, click on Clear browsing data

  5. Click on the Advanced tab and set the Time range to All time, then check the boxes as follows (Download History, Passwords, and Autofill from data can be optional); Once matched, click on Clear Data

  6. Contact if the issue persists and you haven’t been given additional troubleshooting instructions